FAQ
Leasing Questions
Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half-hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. There is one (1) $50 administrative fee. The holding fee is $100 which is refundable if the app is denied. If you cancel the application/move-in after 72 hours, the holding fee is no longer refundable. You may pay these online by credit card, or in our office with a money order or cashiers check. All application fees are nonrefundable. A holding fee will also be required to reserve an apartment home.
How do I apply?
Start your application online by clicking HERE. You may also apply in the office.
Which utilities do I pay?
There is a flat monthly utility fee for water/heat: $60 for 1x1, $65 for 2x1, and $115 for 3x2.
Residents are responsible for electric bills. These are paid directly to Niles provider.
What is the security deposit?
The security deposit is $300 to 1 months rent depending upon credit, rental, and employment history qualifications that are to be met.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $75 late fee is assessed on the 6th of every month (even Sundays and holidays). If rent is still delinquent as of the 12th, additional legal fees will be applied.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments. You may also utilize WIPS, by signing up in the leasing office you can make your rent payment direct to 7-11, CVS, Walmart, or Ace Cash Express.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. We do have our full pet policy can be viewed HERE.
Resident Questions
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is a flat fee. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Spectrum services the area. Please reach out to your Leasing Consultant for community specific specials.
Can I grill on the property?
No grills are permitted within the community.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage with an ID that matches your lease agreement. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.